M.B.I. in service design

• SERV 700 Service Design: A Systemic Perspective
• SBIZ 704 The Innovator’s Mindset
• SERV 710 Mixed Methods Research: Analysis to Synthesis
• SDES 711 Methods of Contextual Research
• SBIZ 717 Strategic Financial Management
• SERV 727 Visualizing Services: Storyboards, Maps, and Models
• SERV 732 Service Design Prototyping: Testing Service Solutions
• SERV 735 Service Design Metrics: Evaluating Results
• SBIZ 738 Persuasion, Influence, and Negotiation
• SBIZ 739 Business Innovation in a Global Context
• SBIZ 742 Futurecasting: Trends and Foresight
• SERV 747 Systemic Innovation for Service Evolution
• SBIZ 750 From Complex Challenges to Sustained Success
• SBIZ 757 Business Innovation Lab: Research and Insights
• SERV 762 Service Design Implementation: Insights to Action
• SBIZ 797 Business Innovation Lab: Strategy and Implementation

• Select two of these three options:

• PRO 560 User-centered Research for Business
• PRO 580 SCADpro Collaboration
• SERV 779 Graduate Internship
• 500- to 700-level elective
• 500- to 700-level elective

Total course of study: 90 hours*

* At the time of admission, up to five additional graduate-level intensive courses may be assigned, bringing the student's required course of study to a total of 95 to 115 hours.